“After renting a house for years and having our first child, my husband and I decided it was time for us to purchase a place of our own. We contracted with buyer’s agent Tonya Souza de Lima when, as first-time home buyers, we recognized that we had no idea what we were doing. From the outset Tonya listened with patience as we asked many questions and carefully explained the process of buying a home to us. Professional, hard-working and loyal, Tonya made certain that our interests were represented during negotiations and at closing. Even now – well after we’ve settled into our new home – we keep in touch with Tonya since she has moved from being our buyer’s agent to being a wonderful friend.

I highly recommend Tonya as a buyer’s agent, even if you are not purchasing a home for the first time. I will definitely tell any friends who are looking for a new place to get in touch with Tonya since you can rest assured that she will always put your interests first. ”
“Through the Heroes Home Advantage program Michele helped me save over $2,000. She even offered 25% of her own commission and savings from her affiliated loan agents and inspectors to help ease the process. Without her help I could not have afforded the home I wanted.

As an EMT on an ambulance I work many long hours, usually overnight. I work with all kinds of people usually without much recognition or gratitude. Michele and the Homes for Heroes program aim to thank all those like myself who do the work necessary to keep everyone safe and healthy. They have helped me achieve my goal of being a homeowner and have made it an easy and affordable process and for that I can’t thank them enough. I would recommend Michele and Heroes Home Advantage to all my co-workers and friends who qualify.”
“Michele Ladd is the best realtor ever and I will gladly refer her to anyone I know that is looking for a home. Moving from out of state with a wife and 2 babies was a challenging transition for us and Michele was able to get us early possession which we are very grateful for! I loved working with Michele.”
“We recently moved to Rochester from South Carolina. As a new Emergency Medicine Resident at Strong Memorial, Michele was very helpful in the process of finding our new home in just 1 week. We had a challenging situation as we were closing on our home in SC and my wife, 7 month old baby and myself had no where to live. Due to Michele's hard work, we were able to get early occupancy enabling us to move from SC right into our new home. Just a small letter to say a LARGE thank you to Michele! You will find great pleasure in working with her as your realtor. I highly recommend Michele to any acquaintances that might be in need of a realtor.”
“I was referred to Michele by a close friend when I was relocating to the Rochester area. We went about the process of looking for a new home with Michele and she made the experience a pleasure. She is a solid business woman with good judgement and muturity. She has an engaging personality and helped us keep calm at a very tense time. Michele never lost her cool with our high expectations and kept us her first priority. She went the extra mile to get the house of our dreams. She also provided us with many vendors when we needed them. We now view Michele as a friend and would highly recommend her to any buyer or seller as well as my clients,as I am a Real Estate Attorney.

Thanks so much Michele”
“After interviewing several Top Producing Agents in the area, we chose Michele to to help us purchase our new home as we were downsizing. With Michele's professionalism, patience and skills,she helped us purchase our new home on the golf course. We would recommend her to all our business associates and friends. Thanks so much Michele, you are the best!”
“Michele is the best! We relocated from Chicago IL and she was able to make our dream house happen for us. Once we found the house we wanted we were in within 30 days. She made sure our relocation and home buying process was quick and easy. I would recommend her to anyone.

Thanks Michele.”
“After thinking we didn't really need a Realtor and spending many months searching through the usual channels such as web sites and newspapers we realized that we really hadn't defined exactly what we were looking for in a new home for our family. We happened across Michele after she agreed to show us a home she was listing even though we didn't have a Realtor. Michele didn't sell us a house that day but we were sold on her and asked if she would help us. Within a very short time she helped us focus on what we really wanted and identify what we needed. Michele helped us to find not a house, but a home. We were certainly not her easiest clients but she was gracious, patient and diligent. All the details of our closing were taken care of with her personal attention. I would recommend Michele without reservation and have yet to meet a harder working professional. Thank you, Michele.

Take care, good luck and please stay in touch.”
“Michele helped to make the process go very smoothly. She was very knowledgeable, professional and a pleasure to work with. I would recommend Michele to anyone without hesitation.”
“Hi Michele!

When we started looking for our first home, Michele was recommened to us by close friends. Calling Michele was the best thing we could have done. Michele is very knowlegeable and she makes a first time home owner very comfortable. Buying your first home is a pretty scary experience, but Michele really eased our fears. She made sure to check in with us often to make sure other aspects of the process were going well and that we didn't have any questions. She still checks in from time to time and we consider her a friend. We will have Michele represent us when we buy our next home. Thanks Michele!”